Support

Last updated: October 30, 2026

Contact

SnapGPX is made by one developer, and that developer answers the email. Write to support@snapgpx.com — about a problem, a question, or something you wish the app did. Expect a reply within a few days.

Developer: Luis Enrique López Martínez, La Seu d'Urgell, Lleida, Spain.

What helps when reporting a problem

None of this is required — write anyway. But when something has gone wrong with a specific workout, these four lines usually turn a guess into an answer:

• Your iPhone model and iOS version (Settings > General > About).
• The SnapGPX version, at the bottom of the Settings tab.
• The sport and the date of the workout involved, and which format you exported.
• What you expected, and what happened instead.

Before you write: the three things people ask most

My workouts do not appear

SnapGPX lists workouts that carry a GPS route, because a route is what it exports. A workout recorded without GPS — an indoor session, or a treadmill run — is in Apple Health but has nothing to export, so it is not listed.

If you expected a route and it is missing, the usual cause is the device that recorded it. Some watches and apps write the workout to Apple Health but not its route; Garmin is the common case. The workout is there, the route never arrived, and no app can export what Health does not hold.

If only recent workouts appear, SnapGPX may have access to only part of your Health history. On iOS 27 and later, the app says from which date it can read your workouts. Widen SnapGPX's access to see the earlier ones.

To check what SnapGPX is allowed to read: Settings > Privacy & Security > Health > SnapGPX. It asks for read-only access and never writes anything back.

I want to see what the app does before granting access to Health

On the empty Workouts screen, tap Try Demo Mode. The app fills itself with sample workouts, routes the developer recorded with new dates, so you can open a map, read the charts and try an export. A banner stays on screen while demo mode is on, and Exit Demo Mode puts your own library back. Nothing you see in that mode is your data, and anything you export from it is sample data too.

Where do my exported files go?

Wherever you send them. SnapGPX builds the file on your device and hands it to the iOS share sheet; you choose the destination — Files, AirDrop, email, another app. SnapGPX never uploads your workouts or full routes on its own, and it deletes its temporary file once you have shared it or closed the export. To show maps and place names, Apple receives the area of the map on screen and an approximate position of where each route starts, and sometimes of where it ends; the Privacy Policy has the details.

Privacy and terms

What the app reads and what leaves your device is described in the Privacy Policy, available in eleven languages. The Terms of Service cover the rest.

Usage statistics are sent only if you allow them. You can turn them on or off at any time in the app's Settings tab, under Privacy > Share usage statistics.